Watch Communications offers technical support via phone and email
Telephone support is provided during normal business hours:
8am to 8pm – Monday thru Friday
9am to 1pm – Saturday
Simply call toll free @ 866-586-1518
For your convenience, technical questions can be emailed to:
(Please allow up to 24 hours for response)
IMPORTANT SERVICE INFORMATION:
Broadband connections to the Internet provide a faster way to access the multitude of information available today. This also opens up your computer or network to potential problems not present with a dial-up service. Below is a list of items you should review about security and other potential problems.
We strongly recommend you keep updated anti-virus software on your computer. With an always-on, fast connection, you can configure your computer to automatically download and install the daily updates to this software. Watch Communications is not responsible for customer virus problems. We have listed a few supplier web sites:
http://home.sophos.com (FREE!) http://grisoft.com
Spyware are tiny bits of code that websites add to your web browser in the form of cookies (too many of these in your system can prevent you from accessing the Internet or slowing down your connection). Some of these are required to gain access to secured sites. Others are just tracking devices to see where you go on the Internet. Here are links to some free products that will help keep your PC clean: http://lavasoft.com (download Ad-Aware SE personal free version)
As these spyware programs don’t use a browser to get updates, it provides another method to determine if your Internet connection is working properly. If you can download the updated definitions, you are connected.
Spam Filter Protection
Watch Communications provides spam filter protection via its email accounts. However please keep in mind that even with the most advanced spam filtering services, there may be some occurrences of spam that seep through.
Your fast connection to the Internet means you can quickly and easily keep up with the automatic updates from Microsoft (such as those for their Windows XP, other Operating Systems, Internet Explorer, etc). These upgrades are patches to problems that hackers and virus authors exploit to damage your system. It is strongly recommended that you update your software periodically.
Wireless Routers and Networking Devices
Watch Communications provides fast access to the Internet and does not limit the number of computers on your network. We do not provide support to set up and configure these devices. If you have difficulty connecting these devices to our modem, contact the manufacturer of the device for technical support. If the attached device to our modem causes any service problems, you could be charged $70 for any service required to fix the problem.